Shipping, returns and warranty

Shipping

Every order ships from our warehouse in Denver, Colorado. In-stock digits and drivers leave within two business days of payment; you get a tracking email within 24 hours of the box going out.

United States: USPS or UPS, your choice at checkout. Rates are live carrier rates for your address and box weight. Typical delivery is 3 to 10 days after shipping depending on the service you pick.
Canada: USPS, UPS or DHL Express, live rates at checkout. Allow up to 14 days plus customs.
Everywhere else: USPS or UPS, live rates at checkout. Allow up to 14 days plus customs. Duties, import taxes and brokerage fees are the buyer's responsibility and are collected by the carrier on delivery.

Once a package is with the carrier we cannot speed it up, but if tracking stalls or the box arrives damaged, email info@jelsco.com and we sort it out.

Returns

You have 30 days from delivery to return digits or drivers for a refund, as long as they are unused, clean and in new condition. We cannot take back items with scratches, dents, drill marks or weathering.

How to return

Email info@jelsco.com with your order number and which items are coming back. We reply within a business day with a prepaid UPS label as a PDF.
Pack the items so they cannot rattle. Original packaging is ideal but not required. Damage in transit on the way back cannot be refunded, and returns arriving without the original packaging or accessories carry a restocking fee.
Drop the box with UPS. Keep the tracking number.

If you would rather use your own carrier, ship to:

JELSCO
5483 W Alder Ave
Littleton, CO 80128

Refunds go out within three business days of the return reaching us. Your bank or card provider may take a few more days to show it.

Wrong, damaged or faulty on arrival

Email photos and a short description to info@jelsco.com. We answer within 48 hours and replace or refund.

Warranty

Every JELSCO digit and driver carries a three year warranty from the date of delivery. It covers LED failure, wiring failure and defects in the finish. We replace the affected part; if we no longer stock it, we refund it.

Not covered: rust or brown freckling from coastal or high-salinity air (stainless resists corrosion but is not immune; apply a clear protective coating and seal the seams with clear marine silicone near the coast); damage from over-tightened screws or from drilling into the LED housing; and any digit connected to house voltage instead of a JELSCO 12V driver.

Gradual dimming is not a fault. LEDs are rated 36,000 hours to 70 percent of their original brightness, roughly ten years at ten hours a night.

To file a claim, email info@jelsco.com with photos of the digit, the order number or purchaser name, the size and finish, and roughly when you bought it. We answer within a business day.