FAQ

4 inch beside a front door or on a mailbox post, readable from the sidewalk. 8 inch on a garage, fence or front wall, readable from the street. 12 inch for long driveways, corner lots and setbacks. When in doubt go one size up.

Yes. The 6 and the 9 are the same piece turned over, so it is listed as 6/9. Order one per 6 or 9 in your address.

Not off the shelf. The two lines are black Neutra and brushed stainless Arial. Custom colors and fonts are possible on orders of 30 or more digits; email info@jelsco.com.

Yes, with a minimum of 30 digits. Email info@jelsco.com with what you have in mind.

Yes. Every driver ships with an inline dimmer, a small unit that sits between the driver and the digits. If you are running your own 12V supply you can buy just the dimmer from us.

Not on their own. Wire the driver through a dusk-to-dawn photocell switch, a timer, or a smart switch and the digits will follow it.

No. Our drivers are rated 1 amp. A 12 inch digit draws about 230 mA, so one driver runs up to 4 twelve-inch, 6 eight-inch or 12 four-inch digits. The address builder on the home page counts this for you and adds a second driver only if your address needs one. An overloaded driver makes the digits flicker or cycle on and off.

No. Any 12V DC supply (not AC) rated 1 amp or more will run them.

Keep the plug-in power supply and its inline dimmer indoors at a standard outlet. Only the low-voltage cable runs through the wall to the digits outside. Wire-in connects to house wiring in place of a porch light or inside a junction box, like any outdoor fixture. Both are $30 and both come with the inline dimmer.

With the plug-in driver, yes: mount the digits, join two low-voltage wires, plug in. The wire-in driver is installed like an outdoor light fixture; if you are not comfortable with that, hire an electrician. It is a short job.

In the install guide. Wire-in and plug-in diagrams, plus every step from drilling to dimming.

Every install is different, so there is no printed guide in the box. The install guide covers layout, drilling, mounting, wiring and both drivers with diagrams, and the customer photos show finished installs.

Each digit ships with two metal dowels (with wall anchors) and two screws with rubber stoppers. Use the dowels when you cannot reach behind the mounting surface: drill 5/32 inch holes, press the digit in firmly (no hammer), glue optional. Use the screws when you can reach the back, such as a plaque or open wall; the stoppers keep you from driving into the LEDs. The stoppers are not standoffs.

We recommend flush. The digits are thick enough to give the 3D look on their own, and standing them off exposes the wires and breaks the glow into patches.

Stainless is corrosion resistant, not corrosion proof, and salt air causes light brown freckling on any 304 stainless left alone. Three things prevent it: apply a clear stainless protective coating to the face and edges before mounting, seal the seams with clear marine silicone (3M 08019), and rinse with fresh water and mild soap every couple of months, then wipe dry. No bleach, no abrasives. If freckles appear, a citric-acid stainless cleaner lifts them. Full routine in the install guide. Rust from salt air is not a warranty item.

Orders ship from Denver, Colorado within two business days. US delivery is typically three to ten days by USPS or UPS, your choice at checkout with live rates. Canada and the rest of the world can take up to 14 days plus customs. Details on the shipping, returns and warranty page.

Yes. Tracking arrives by email within 24 hours of shipping. Check spam first; if nothing has come, email info@jelsco.com.

It is sent automatically when you order. If it has not arrived within 24 hours, check spam, then email us in case something went wrong with the order.

Email info@jelsco.com straight away. If the order has not been packed we cancel and replace it. Once it has shipped, return it under the returns policy.

Yes. Duties, customs and taxes are the buyer's responsibility.

Yes, within 30 days of delivery, for unused items in new condition. Scratched, dented, drilled or weathered items cannot be returned. Full steps on the shipping, returns and warranty page.

Email info@jelsco.com with your order number for a prepaid UPS label, pack the items well, and drop them with UPS. The return address and every detail are on the shipping, returns and warranty page.

That is fine as long as the item is in new condition. Pack it well: damage in transit on the way back is not refundable, and returns without the original packaging or accessories carry a restocking fee.

Email photos and a short description to info@jelsco.com. We answer within 48 hours and replace or refund. If you simply do not like it, return it under the normal policy.

We process refunds within three business days of the return reaching us. Your bank or card provider may take a few more days to show it.

Three years from delivery, on digits and drivers. It covers LED failure, wiring failure and defects in the finish. We replace the affected part. Full terms on the shipping, returns and warranty page.

Rust or freckling from salt air, damage from over-tightened screws or from drilling into the digit housing, and any digit connected to house voltage instead of a 12V driver. Gradual dimming is not a fault either: LEDs are rated 36,000 hours to 70 percent of their original brightness, which is about ten years at ten hours a night.

Email info@jelsco.com with photos of the digit, a short description, the order number or purchaser name, the size and finish, and roughly when you bought it.

No. Stainless steel resists rust but can still show it, mostly in humid or salty air. A clear protective coating before mounting, sealed seams and a fresh-water rinse every couple of months keep it at bay; see the coastal care section of the install guide. Faulty LEDs, wiring and finish defects are covered for three years.