FAQ

4 inch beside a front door or on a mailbox post, readable from the sidewalk. 6 inch where the house sits back from the path and 4 inch would be a squint. 8 inch on a garage, fence or front wall, readable from the street. 12 inch for long driveways, corner lots and setbacks. When in doubt go one size up.

It is our newest digit and the only one with two LED strips inside: one warm 3000K and one cool 6000K. Four wires come out of the back instead of two, tagged at the factory, and you connect the pair you want. Warm suits brick, wood and warm stucco; cool suits grey, white, black cladding and concrete. If you change your mind, swap to the other pair in about five minutes. It comes in black only, at $79.99 a digit. See it on the black numbers page.

Yes, and it roughly doubles the light, which suits a long setback or a bright street. It also doubles what each digit draws, so one driver runs three digits with both strips lit instead of six. It is not a third colour: mixing 3000K and 6000K does not give you a clean neutral white, so pick one for the look and use both only when you want the brightness.

We would not. The 6 inch is a newer production run with a different black, so it will not match digits bought earlier, and the sizes are different heights anyway. Add to an existing address in the same size and finish you already have.

Yes. The 6 and the 9 are the same piece turned over, so it is listed as 6/9. Order one per 6 or 9 in your address.

Not off the shelf. The lines are black Neutra and brushed stainless Arial, plus the 6 inch black with warm and cool LEDs. Custom colors and fonts are possible on orders of 30 or more digits; email info@jelsco.com.

Yes, with a minimum of 30 digits. Email info@jelsco.com with what you have in mind.

Yes. Every driver ships with an inline dimmer, a small unit that sits between the driver and the digits. If you are running your own 12V supply you can buy just the dimmer from us.

Not on their own, but the digits follow whatever switches their power. With the plug-in power supply, use a smart plug or a plug-in timer. With a wire-in installation, use a smart wall switch or a 120V three-wire dusk-to-dawn photocell wired ahead of the driver. We do not sell the photocell; Lowe's, Home Depot and Ace stock them. Photocell wiring, step by step.

No. Our drivers are rated 1 amp, and one runs up to 12 four-inch, 6 six-inch, 6 eight-inch or 4 twelve-inch digits. A 12 inch digit draws about 230 mA and a 6 inch about 146 mA. The address builder on the home page counts this for you and adds a second driver only if your address needs one. An overloaded driver makes the digits flicker or cycle on and off.

Only if you light both colours. One driver runs six 6 inch digits on a single colour, the same as the 8 inch. Wire both strips in each digit and the draw doubles, so one driver covers three. Past that the digits flicker or cycle rather than anything being damaged.

No. Any 12V DC supply (not AC) rated 1 amp or more will run them.

Keep the plug-in power supply and its inline dimmer indoors at a standard outlet. Only the low-voltage cable runs through the wall to the digits outside. Wire-in connects to house wiring in place of a porch light or inside a junction box, like any outdoor fixture. Both are $30 and both come with the inline dimmer.

With the plug-in driver, yes: mount the digits, join two low-voltage wires, plug in. The wire-in driver is installed like an outdoor light fixture; if you are not comfortable with that, hire an electrician. It is a short job.

In the install guide. Wire-in and plug-in diagrams, plus every step from drilling to dimming.

Every install is different, so there is no printed guide in the box. The install guide covers layout, drilling, mounting, wiring and both drivers with diagrams, and the customer photos show finished installs.

Use the dowels when you cannot reach behind the mounting surface: drill 5/32 inch holes, press the digit in firmly (no hammer), glue optional. Use the screws when you can reach the back, such as a plaque or open wall; the stoppers keep you from driving into the LEDs. The stoppers are not standoffs. The 4, 8 and 12 inch ship with two dowels and wall anchors plus two screws with stoppers. The 6 inch adds a third option, two hex bolts with washers and nuts, for when a screw will not hold.

A drilling template, one per digit, cut to the outline of that digit. Three holes are punched in it: two for the mounting hardware and one for the wires. Tape it where you want the digit, mark the three, drill, and the digit lands exactly where you marked it.

Then you have the 6 inch, which carries a warm and a cool LED strip. Each pair is tagged at the factory. The 3000K pair is red positive and blue negative. The 6000K pair is white with a black stripe positive and plain white negative. Connect one pair, cap the ends of the pair you are not using so they cannot touch, and that colour is what the digit lights. Wiring both pairs is fine too; see the driver question above, because it halves how many digits a driver runs. Diagrams are in the install guide.

We recommend flush. The digits are thick enough to give the 3D look on their own, and standing them off exposes the wires and breaks the glow into patches.

Stainless is corrosion resistant, not corrosion proof, and salt air causes light brown freckling on any 304 stainless left alone. Three things prevent it: apply a clear stainless protective coating to the face and edges before mounting, seal the seams with clear marine silicone (3M 08019), and rinse with fresh water and mild soap every couple of months, then wipe dry. No bleach, no abrasives. If freckles appear, a citric-acid stainless cleaner lifts them. Full routine in the install guide. Rust from salt air is not a warranty item.

Orders ship from Denver, Colorado within two business days. US delivery is typically three to ten days by USPS or UPS, your choice at checkout with live rates. Canada and the rest of the world can take up to 14 days plus customs. Details on the shipping, returns and warranty page.

Yes. Tracking arrives by email within 24 hours of shipping. Check spam first; if nothing has come, email info@jelsco.com.

It is sent automatically when you order. If it has not arrived within 24 hours, check spam, then email us in case something went wrong with the order.

Email info@jelsco.com straight away. If the order has not been packed we cancel and replace it. Once it has shipped, return it under the returns policy.

Yes. Duties, customs and taxes are the buyer's responsibility.

Yes, within 30 days of delivery, for unused items in new condition. Scratched, dented, drilled or weathered items cannot be returned. Full steps on the shipping, returns and warranty page.

Email info@jelsco.com with your order number for a prepaid UPS label, pack the items well, and drop them with UPS. The return address and every detail are on the shipping, returns and warranty page.

That is fine as long as the item is in new condition. Pack it well: damage in transit on the way back is not refundable, and returns without the original packaging or accessories carry a restocking fee.

Email photos and a short description to info@jelsco.com. We answer within 48 hours and replace or refund. If you simply do not like it, return it under the normal policy.

We process refunds within three business days of the return reaching us. Your bank or card provider may take a few more days to show it.

Three years from delivery, on digits and drivers. It covers LED failure, wiring failure and defects in the finish. We replace the affected part. Full terms on the shipping, returns and warranty page.

Rust or freckling from salt air, damage from over-tightened screws or from drilling into the digit housing, and any digit connected to house voltage instead of a 12V driver. Gradual dimming is not a fault either: LEDs are rated 36,000 hours to 70 percent of their original brightness, which is about ten years at ten hours a night.

Email info@jelsco.com with photos of the digit, a short description, the order number or purchaser name, the size and finish, and roughly when you bought it.

No. Stainless steel resists rust but can still show it, mostly in humid or salty air. A clear protective coating before mounting, sealed seams and a fresh-water rinse every couple of months keep it at bay; see the coastal care section of the install guide. Faulty LEDs, wiring and finish defects are covered for three years.